DSO Strategy: We will define a DSO strategy that will be reviewed and refreshed annually with an action plan to deliver against it, including changes to IT systems, process and people. Read the consumer benefit.

Facilitating participation in flexibility markets: We will set up an annual flexibility providers forum and survey enabling regular feedback. Read the consumer benefit.

Transparency of information: We will provide timely, accurate and accessible DSO data across all DSO roles. Read the consumer benefit.

Improving provision of forecasting information: We will continually improve the provision of forecast information for both new and existing flexibility markets. Read the consumer benefit.

Deploying flexible solutions: We will target 5GW of Constrained Managed Zones across multiple service types and grow our flexible connections to 3.7GW of capacity across 35 zones by 2028. Read the consumer benefit.

Energy efficiency accelerator for smarter networks: We will proactively work with Local Authorities and partners to identify and implement energy efficiency measures across our customer base that can release network capacity. Read the consumer benefit.

Local and community flexibility market stimulation: We will partner with local organisations, aggregators and energy suppliers and other relevant organisations to actively promote recruitment of flexibility in areas of low Market growth with a focus on fuel poor customers and those in vulnerable circumstances. Read the consumer benefit.

Enabling LCT connections: We will ready the network for net zero, consistent with up to 1.3m electric vehicles and up to 800,000 heat pumps connecting by 2028. Read the consumer benefit.

Enabling LCT connections: We will ready the network for net zero, consistent with a total of 8GW of distributed energy resource (including windfarms, solar, and energy storage) connecting by 2028. Read the consumer benefit.

Improving our connections process: We will improve the end-to-end process (application, design, quote and connection) for all our connections and introduce automated quotation services for domestic LCT and minor connections customers by 2025. Read the consumer benefit.

Connections Time to Quote and to Connect (minor connections): By 2028, we will meet our targets and further reduce average Time to Connect by 1 day in SHEPD and 2 days in SEPD compared to 2019/20. Read the consumer benefit.

Major connections strategy: We will deliver high quality services to our major connections customers achieving a customer satisfaction of 9/10 or above by the end of RIIO-ED2. Read the consumer benefit.

Customer satisfaction survey (minor connections): We will achieve an average customer satisfaction score for connections of at least 9.2. Read the consumer benefit.

Connections Guaranteed Standards of Performance (GSOP): We will meet our obligations under GSOPs for connections on an ongoing basis and aim to reduce the number of failures over the period. Read the consumer benefit.

Environmental Action Plan (EAP): We will produce and report annually on an Environmental Action Plan (EAP). Read the consumer benefit.

Complete flood-related activities in compliance with obligations: We will complete works at c. 73 sites across our network in line with ETR138. Read the consumer benefit.

Sustainable Supplier Code: We will sign up 80% of our supply chain (by value) by 2028 to our Sustainable Supplier Code. Read the consumer benefit.

Reducing travel-related emissions: We will electrify 80% of our core vehicle fleet by 2028, reduce our average road mileage by 15% (from pre-covid levels) and limit air travel where possible. Read the consumer benefit.

Set Science Based Targets, accredited with the SBTi: We will set an ambitious 1.5 degree SBT (including losses) requiring at least a 35% reduction in our carbon footprint by 2028. Read the consumer benefit.

Reduce emissions from mobile diesel generation during interruptions: We will reduce emissions by replacing mobile generators wherever possible with lower carbon alternatives or by using alternative lower carbon fuel types by 2028. Read the consumer benefit.

Reduce the reliance on our back up embedded diesel generation on our islands: We will reduce reliance on diesel back-up generation, exploring local solutions and flexibility opportunities from the start of ED2. Read the consumer benefit.

Undergrounding in Areas of Outstanding Natural Beauty (AONBs) and National Parks (NPs): We will complete undergrounding of up to 83km of lines. Read the consumer benefit.

Protecting marine biodiversity - life below water: We will explore opportunities to improve our marine environment. Read the consumer benefit.

Nature Based Solution for Carbon Removal: We will plant 2,000 hectares of native woodland and restore 1,200 hectares of peatland in our licence areas, which are expected to remove up to 300,000 tonnes of CO₂e by 2045, and provide 3000 biodiversity units by 2045. Read the consumer benefit.

Reduce SF6 emissions from our assets: We will reduce emissions from our assets by a minimum of 35%, and begin reducing our holdings. Read the consumer benefit.

Manage losses on our network: We will implement a strategy to efficiently manage losses on our network in the long-term: Re-classify losses as a Scope 2 emission and act to reduce actual losses. Read the consumer benefit.

Polychlorinated Biphenyl (PCB) compound: We will remove all PCB-contaminated assets from our network by 31 December 2025. Read the consumer benefit.

Reduce leakage from fluid-filled cables: We will replace 78km of fluid filled cable and reduce oil leakage by 20% relative to 2019/20. Read the consumer benefit.

Whole systems engagement for local authorities: Support Local Authorities’ energy and heat strategy development through provision of relevant data sets and annual engagement on our DFES scenarios. Read the consumer benefit.

Embedded Whole systems Support Services for Local Authorities: We will provide enhanced support to 72 Local Authorities and up to 200 community groups using people within our business and apply our capabilities to assist communities develop and deliver viable effective whole system and net zero initiatives that have an interaction with our network. Read the consumer benefit.

Supporting broadband to island communities through our assets: We will go beyond our traditional activities as a DNO, enabling communities to access and benefit from fibres where we they are installed in our assets. Read the consumer benefit.

Whole systems feedback survey: We will track key stakeholder feedback annually through a qualitative and quantitative survey. Read the consumer benefit.