Language translation and privacy

The language translation function used by this website is machine automated therefore, should translation alter the intended meaning of the original wording as it was in the English language, then that original wording and meaning shall prevail.

We take your privacy seriously and we are committed to keeping your information safe. Your personal data will be used to process your query in accordance with our privacy policy.
We may also share your information with our third party service providers to carry out surveys or works on our behalf. For more information on how we collect and process your data, please see our privacy notice.


As a Distribution Network Operator (DNO), our role in the energy system is to carry electricity from the high voltage transmission grid to industrial, commercial and domestic users via a network of overhead lines, underground cables and wooden electricity poles.

Although your electricity is sold to you by your electricity supplier, it’s delivered by us, your electricity network operator. Our networks deliver electricity to over 8 million people in 3.8 million homes and businesses across the diverse and unique geographies of the north of Scotland and central southern England.

We employ more than 3,700 people, including skilled engineers, customer service teams and future energy experts, many of whom live and work in the communities they serve. Our teams keep customers and communities connected whilst developing the flexible electricity network vital to achieving net zero.

By enabling a smarter, more resilient electricity network, we’re ensuring local communities from the Shetland Islands to the Isle of Wight, and from Portsmouth to Aberdeen, continue to receive the power they need, both now and in the future.

Find out more on our website at


As a regional monopoly, funded through electricity bills, we are regulated by the Office for Gas and Electricity Markets (Ofgem). Ofgem regulates network operators through periodic price controls that determine the revenue that we can earn, and that stipulate levels of performance.


RIIO-ED2 is the next electricity distribution price control period set by our regulator Ofgem which will run from 2023-2028. Following extensive stakeholder engagement, we submitted our draft business plan to Ofgem in July 2021, before further refining the plan ahead of final submission in December 2021.

During 2022 Ofgem will review our business plan submission and invite us to justify our plan at open hearings. Ofgem will publish final determinations in November 2022 ahead of the new price control period commencing in April 2023.

SSEN's operating areas map