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Co-created with over 25,000 customer and stakeholder voices, our RIIO-ED2 business plan for 2023-2028 is a result of an enhanced engagement process to ensure we have heard and captured what matters most to our customers and communities.

We’ve been working with our stakeholders since 2020 to shape our plans. Please find below information explaining how you can continue to keep in touch with us via our stakeholder engagement team, alongside a list of events that we held during the ED2 to help shape our plan.


We’ll continue to host a series of engagement sessions with our customers and stakeholders to explore our RIIO-ED2 business plan in more detail.

To register your interest in upcoming events please email

For more information about our annual programme of stakeholder engagement at SSEN, please visit


June 2021 – September 2021

  • Non-Load event
  • Willingness to Pay study
  • Sustainability bilaterals
  • Employee Engagement workshops
  • Forestry Organisation workshop
  • Green Recovery Call for Evidence
  • Trade Union meetings
  • DNO collaboration meetings
  • Citizens Jury
  • Energy Efficiency Survey
  • Consolidated outputs and costings consultation and stakeholder event
  • Academic Panels
  • Acceptability Study
  • Cross DNO Workforce Resilience working groups
  • Future Consumer events
  • Consumer Vulnerability events
  • Digital Strategy workshops
  • Significant Code Survey
  • Supply Chain bilaterals
  • Corporate Affairs bilaterals
  • Connections Outputs events
  • Customer Value Proposition events
  • Citizens Advice report
  • NAIM Investment Methodology Review

May 2021

  • Communicating Public Safety roundtable
  • Delivering on Consumer Priorities for Reliable Electricity Supply
  • Monetised Risk roundtable
  • SHE Bilateral

March 2021

  • Uncertainty Mechanisms roundtable
  • Totex Optimisation roundtable
  • Digital experience workshop
  • Totex Optimisation Academic Panel
  • Delivering an environmentally sustainable network
  • Whole system workshop
  • DSO Measures of Success Metrics in RIIO-ED2

February 2021

  • Green Recovery webinars
  • Powering Scotland’s Islands – Orkney
  • LCT connections – decarbonisation of heat and transport
  • Powering Scotland’s Islands – Inner and Outer Hebrides
  • Co-creating an improved connections process
  • Future of Vulnerability (focus on partnerships and fuel poverty
  • Worst served circuits – customer engagement
  • Energy efficiency research (building on Smart & Fair)
  • Major Connections Customer Survey
  • Major Connections Customer Expert Panel

January 2021

  • Connections Survey
  • Customer Service – internal staff research on customer expectations
  • Telecoms Expert Panel
  • Worst served customer resilience – workshops
  • Improving the customer journey during supply interruptions

December 2020

  • Supporting Worst Served Customers and Building Resilience
  • Shaping Shetland’s Future Energy Solutions
  • Digitalisation Expert Panel

November 2020

  • How Current and Future Suppliers can Support RIIO-ED2 Requirements – Phase 1
  • How Current and Future Suppliers can Support RIIO-ED2 Requirements (LV monitoring)
  • Our DSO Strategy and Capability Development – Market Facilitation Workshop
  • Creating the Network of the Future – RIIO-ED2 Innovation Strategy

September 2020

  • Understanding Considerations for the Local Network Plan (North of Scotland)
  • Understanding Considerations for the Local Network Plan (Central Southern England)
  • Gathering Stakeholder Views on Network Reliability, Sustainability and DSO
  • Exploring Future Requirements of Vulnerable Consumers