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BUSINESS PLAN ANNEXES

SECTION A: INTRODUCTION

3.1 Enhanced Engagement Strategy

3.2 Future Stakeholder Engagement Strategy

3.3 Business Plan Testing and Acceptance Results

SECTION B: A VALUED AND TRUSTED SERVICE FOR OUR CUSTOMERS AND COMMUNITIES

4.1 Customer Experience Strategy

4.2 Vulnerability Strategy

5.1 Digitalisation Investment Plan

5.2 Digital Strategy and Action Plan (DSAP)

SECTION C: A SAFE, RESILIENT AND RESPONSIVE NETWORK

7.1 Safe and Resilient

7.2 Reliability Strategy

7.3 Climate Resilience Strategy

7.4 Cyber Resilience IT Plan

7.5 Cyber Resilience OT Plan

8.1 Scottish Islands Strategy

SECTION D: ACCELERATED PROGRESS TOWARDS A NET ZERO WORLD

10.1 Load Related Plan Build and Strategy

10.2 Connections Strategy

11.1 DSO Strategy

12.1 Whole Systems

13.1 Environmental Action Plan

13.2 Sustainability Strategy

SECTION E: VALUE FOR MONEY FOR CUSTOMERS

14.1 Innovation Strategy

15.1 Cost Efficiency

15.2 ENA Ongoing Efficiency Report

15.3 Cost Confidence Assessment

15.4 Establishing an Appropriate Efficiency Challenge

15.5 Price Effects for the RIIO-ED2 Price Control Review

15.6 Operating Business Costs

15.7 Company-Specific and Regional Factors for RIIO-ED2

15.8 Cost Benefit Analysis Process

15.9 BPDT Commentary

16.1 Deliverability Strategy

16.2 Supply Chain Strategy

16.3 Workforce Resilience Strategy

17.1 Uncertainty Mechanisms

SECTION F: FINANCE AND FINANCEABILITY

19.1 Finance and Financeability

19.2 Oxera_RIIO-ED2 Cost of Debt and Financeability

19.3 Oxera_ The Cost of Equity for RIIO-ED2

19.4 NERA_Additional Costs of Borrowing and Small Company Premium at RIIO-ED2

OVERARCHING THEMES AND SUPPLEMENTARY ANNEXES

S1 Publishing Statement

S2 Output, UM and CVP Summary Table

S3 Consumer Value Propositions

S4 SDI Proposals

S5 Minimum Requirements Index Sheet

S6 Ofgem Strategic Summary Document

S7 Business Plan Assurance

S8 Business Plan Map

S9 Key Changes Since Draft